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Your reviews, watched and answered.

Review monitoring for the merchants on a processor’s statement: an alert when a bad review lands, a reply drafted in seconds, rating trends and the competitors nearby.

As Maria, owner of Bella Notte Trattoria
As the Priority partner team

A prototype with sample data.

WatchesGoogleFacebookYelpTrustpilotBBBRedditThe open web

Laudline review monitoring$19.95/mo

A 1-star lands at noon. Here’s the rest of it.

Bella Notte Trattoria, one of the sample merchants, just got a 1-star review on Google. This is what reaches the owner, and what goes back out.

  1. The text

    LaudlineText message

    Today 12:00 PM

    Laudline: New 1★ Google review for Bella Notte from Daniel K.: “Waited 50 minutes for a table…” Reply: laudline.example/r/bn1

    Her phone buzzes

    Within minutes of the review, with the first words of it and a link straight to the reply.

  2. The draft

    Replying to Daniel K.

    Waited 50 minutes for a table even with a reservation. Food was great once it came but nobody said sorry or explained what happened. For a 7pm Saturday reservation that's not ok.

    Daniel K.Google2h ago

    Daniel, thank you for telling us, and I'm sorry. You booked a 7pm table on a Saturday and still waited 50 minutes, and nobody apologized or explained what was happening. I'd like to hear more about that night. Please get in touch and ask for Maria.

    Maria, owner

    The reply is already written

    Laudline drafts it from what the reviewer said. Pick a tone here to see the drafts; in the app the owner can edit anything before it goes out.

  3. The answer

    Waited 50 minutes for a table even with a reservation. Food was great once it came but nobody said sorry or explained what happened. For a 7pm Saturday reservation that's not ok.

    Daniel K.Google2h ago

    Posted to Google

    Daniel, thank you for telling us, and I'm sorry. You booked a 7pm table on a Saturday and still waited 50 minutes, and nobody apologized or explained what was happening. I'd like to hear more about that night. Please get in touch and ask for Maria.

    Maria, owner

    Goes up on Google as Bella Notte Trattoria.

    It goes up on Google

    With Google connected, the reply posts under the review as the business. Where a site takes no replies from other apps, Laudline copies it for the owner to paste.

Six sites and the open web, in one inbox.

Laudline finds each merchant’s listings from the processor’s records and watches them for new reviews and mentions. They all land in one inbox. What the owner can do with each one depends on the site.

Bella Notte’s inbox

  • The cacio e pepe was clumpy and lukewarm. Our server was sweet but clearly slammed. This used to be our anniversary spot, hoping it gets back there.

    Priya S.Yelp1d agoNeeds a replyCopy & paste

  • Brought my parents over from Naples. My dad said the ragù tastes like home. That is the highest compliment he gives.

    Marco D.Facebook2d agoReply here

  • r/irvine: "Bella Notte on Campus is solid but book ahead, Saturday walk-ins are a 45+ minute wait. Get the tiramisu."

    u/oc_eats_dailyRedditmentioned you3d agoAnswer on Reddit

  • Ordered catering for 30 for an office lunch. On time, generous portions, the lasagna trays were a hit.

    Alex W.Trustpilot5d agoRepliedCopy & paste

  • Blog: "Ten patios for a fall date night": "Bella Notte’s patio is the prettiest on Campus Drive. Book ahead; weekend walk-ins wait."

    irvine-eats.exampleWebmentioned you8d agoWatching

GoogleReply here once connected
The rating and a few recent reviews from the public listing. When the merchant connects their Google Business Profile, every review comes in and replies go out from Laudline.
FacebookReply here once connected
Once the merchant connects their Page, its ratings and recommendations come in and replies go out from Laudline.
YelpCopy & paste
The rating and a few review excerpts. Yelp has no way for other apps to reply, so Laudline drafts one for the merchant to paste in.
TrustpilotReply here once connected
Once the merchant connects their Trustpilot business account, reviews come in and replies go out from Laudline. It matters most to online stores.
BBBCopy & paste
The rating and any open complaint. A new complaint alerts like a 1-star review; Laudline drafts the response for the merchant to paste on BBB.
RedditAnswer on Reddit
Posts and comments that name the business. They have no stars, so they come in as mentions, and the owner answers on Reddit from their own account.
The open webWatching
Blogs, news and forum posts that name the business, as mentions to read.

It arrives on the statement. Then it goes to work.

No sign-up form. The processor enrolls its merchants, and each one gets 30 days to opt out before the first charge.

The notice, as a merchant in the window sees it
Priority PaymentsProcessing statement
Driftwood Supply Co.MID 4471-00412

New add-on

Laudline review monitoring$19.95/mo

Starts Dec 6. To opt out, visit priority.example/optout or call (800) 555-0142 before Dec 6.

Laudline review monitoring$19.95/mo

  1. Day 0

    Statement notice

    The merchant’s next processing statement says Laudline is coming, what it costs and how to opt out.

  2. Days 1 to 30

    Thirty days to opt out

    One step, by the statement link, a phone call or the merchant portal. Opt out and nothing is ever billed.

  3. After day 30

    Live

    Billed on the statement, and watching every listing:

    • An alert when a bad review lands
    • A reply drafted in seconds
    • Rating trends, month by month
    • Competitors nearby, or a national benchmark for online stores

Cancel any time, in one step, from the Plan page in the app.

The whole pool. One console.

The processor’s partner team sees every merchant on the program, from the first statement notice on, and knows who to call first.

Enrollment
Who has been notified, who is in the opt-out window and who is live.
Opt-outs
Week by week, so a spike shows up early.
Alert volume
Bad-review alerts across the pool, day by day.
Who to call first
Merchants with alerts piling up who have never logged in.
Import
Bring merchants in by CSV or the API. Laudline matches each one to their listings.
As the Priority partner team
Call first
Processor console
Paying, getting hurt, not using it.
  • Precision Auto Care3.9Santa Ana, CA6 open alerts, never logged in, rating down 0.5 in 90 days
  • Summit Outfitters3.3Online6 open alerts, never logged in, rating down 0.3 in 90 days
  • Bayview Collision3.4Boise, ID5 open alerts, never logged in, rating down 0.3 in 90 days
  • Ironwood Supply Co.3.8Online5 open alerts, never logged in, rating down 0.3 in 90 days

One price, on the statement.

$19.95/mo

On the merchant’s processing statement. Cancel any time.

  • 30 days to opt out before the first charge
  • Every site, alert and reply draft included
  • Cancel in one step, from the Plan page

Fair questions, short answers.

Five sample accounts. One click each.

Four merchants and the processor’s partner team. Pick one and you’re signed straight in.

Merchant app

Processor console